Refund Policy

Our Services are digital and are fulfilled by delivering engagement to a target you provide. Because delivery usually begins within minutes and cannot be “returned” once completed, refunds work differently than for physical goods. This policy explains exactly when a refund applies and when it does not, so there are no surprises.

You are entitled to a refund in situations where we did not deliver what you paid for, including:

• Your order was never delivered and cannot be delivered.
• You were charged more than once for the same order (duplicate charge).
• An order was paid but could not be started due to a fault on our side.
• We cancelled your order before delivery for a reason that was not your fault.

Refunds are not available where the order was delivered as described, or where the issue was caused by factors within your control, such as:

• The order was completed and delivered to the target you provided.
• The target profile or post was set to private during delivery, blocking the order.
• You entered the wrong username, link, profile or post.
• You changed your username, deleted the content, or made the account private after ordering.
• A drop in metrics that is covered instead by a refill under our Lifetime Refill Policy.
• Dissatisfaction with results that we never guaranteed, such as reach, sales or virality.

If an order was only partially delivered and cannot be completed, we may issue a partial refund for the undelivered portion, or offer to complete the remaining amount. We will always aim for the outcome that leaves you fairly compensated for what was not delivered.

If you accidentally place the same order twice, or you are charged twice for one order, contact us promptly. Verified duplicate charges are refunded in full. Duplicate orders that have already been delivered may not be refundable, so please reach out before re-ordering if you are unsure whether a payment went through.

Orders cancelled before delivery begins are refunded in full. Once delivery has started, the work is already in progress and a refund may only cover the portion not yet delivered. See our Terms of Service for cancellation details.

If an order stalls, our system retries automatically and alerts our team. If we ultimately cannot deliver — and the cause is not a private account, a wrong link, or a platform restriction on your side — you are protected by a re-send or a refund.

To request a refund, email support@howtobuyfollowers.com (or use your account) with:

• Your order number or the email used to order.
• The target link or username for the order.
• A short description of the issue.

The more detail you provide, the faster we can verify and resolve your request.

We aim to respond to refund requests promptly, typically within 24 hours. Approved refunds are returned to your original payment method; the time for the funds to appear depends on your bank or payment provider and is outside our control.